VarnexAI We are here to help
Have a question about VarnexAI or your account? Our support team will be glad to help. Write to us and we will reply as soon as we can.
Before you write to us
Most questions already have an answer on the site, and checking first is usually faster than waiting for a reply.
- FAQ — costs, withdrawals, verification and minimum amounts.
- How it works — what happens after you register, step by step.
- Pricing — what is free and where a cost can appear.
How to contact us
| Channel | Best for | Response |
|---|---|---|
| Email support — [email protected] | Account questions, verification, withdrawals | We usually reply within one working day. |
| Callback request | Anything easier to explain by phone | Support hours: Monday to Friday, 9:00–18:00 |
| Abuse report — /report-abuse | Impersonation, brand misuse, suspicious messages | Reviewed on receipt |
What to expect when you get in touch
Which channel to use
Email is the right choice for anything with an attachment: identity checks, withdrawal queries, questions about a statement. The callback form is for everything else, because most account questions are resolved faster in two minutes of conversation than in four messages.
Outside support hours
Messages sent in the evening or at the weekend stay in the queue and are answered first thing on the next working day, in the order they arrived.
Details worth including
The registered email and the approximate date of what you are asking about are enough to find the account. Never send a password, a full card number or a one-time code: no member of our team will ever ask you for those.
If something does not look right
Report it the same day. Anything involving a payment you do not recognise is handled immediately, without waiting in the usual queue.
